This policy outlines the shipping and exchange terms applicable to services and products (if any) purchased directly from https://themisq.com. It does not apply to any subdomains, third-party platforms, or partner services.

1. Digital Services Delivery

• For digital services (e.g., WhatsApp Business API setup, marketing consultations), no physical shipping is involved.
• Access credentials, documents, or deliverables will be shared via email or customer portal within the agreed service timelines.

2. Physical Product Shipping (If Applicable)

If MISQ offers any physical deliverables (e.g., promotional kits, business cards, or hardware):

• Orders are processed within 2–5 business days after confirmation and payment.
• Standard delivery timelines range between 3–10 business days, depending on the shipping location.
• You will receive tracking details via email/SMS once the item is dispatched.

3. Shipping Charges

• Shipping charges (if any) are calculated at checkout or during quotation.
• Free shipping may be applicable on promotional offers or bulk orders as specified.

4. Exchange Policy

MISQ currently does not offer exchanges for services or digital products once delivered.
In the rare event of a delivery error, contact us within 48 hours of receiving the item.

Eligible exchange scenarios (if physical products are applicable):

• You received a damaged or defective product.
• The item received is different from what was ordered.

To initiate an exchange request, email us at [email protected] with photos and order details.

5. Contact & Support

For any shipping or exchange-related inquiries:
📧 [email protected]
🌐 www.themisq.com